DoorStory Ketentuan

Last Updated:

Maret 5, 2020

1. Introduction

Thank you for using Airbnb! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience with Airbnb. We have a dedicated privacy team that’s committed to protecting all the personal information we collect and help ensure that personal information is handled properly worldwide.
This Privacy Policy describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of the Airbnb Platform and the Payment Services. This privacy policy describes our privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site.

1.1 Definition

If you see an undefined term in this Privacy Policy (such as “Listing” or “Airbnb Platform”), it has the same definition as in our Terms of Service (“Terms”).

1.2 Data Controller

When this policy mentions “Airbnb,” “we,” “us,” or “our,” it refers to the Airbnb company that is responsible for your information under this Privacy Policy (the “Data Controller”).

  • If your country of residence is the United States, the Data Controller is Airbnb, Inc.
  • If your country of residence is outside of the United States, the People’s Republic of China which for purposes of this Privacy Policy does not include Hong Kong, Macau and Taiwan (“China”) and Japan, the Data Controller is Airbnb Ireland UC (“Airbnb Ireland”).
  • If your country of residence is China, and you (a) book a Host Service located outside of China or (b) create a Listing located outside of China, the Data Controller is Airbnb Ireland for that transaction and this Privacy Policy will apply.
  • If your country of residence is Japan, the Data Controller is Airbnb Global Services Limited (“Airbnb GSL”), except where you book a Host Service located outside of Japan or create a Listing located outside of Japan, in which case the Data Controller is Airbnb Ireland for that transaction. Additionally, if you reside in Japan, Airbnb Ireland will be the Data Controller for all bookings confirmed prior to June 13, 2018 at 3PM UTC.
1.3 Applicability to Payments

When this policy mentions “Airbnb,” “we,” “us,” or “our,” it refers to the Airbnb company that is responsible for your information under this Privacy Policy (the “Data Controller”).

  • If your country of residence is the United States, the Data Controller is Airbnb, Inc.
  • If your country of residence is outside of the United States, the People’s Republic of China which for purposes of this Privacy Policy does not include Hong Kong, Macau and Taiwan (“China”) and Japan, the Data Controller is Airbnb Ireland UC (“Airbnb Ireland”).
  • If your country of residence is China, and you (a) book a Host Service located outside of China or (b) create a Listing located outside of China, the Data Controller is Airbnb Ireland for that transaction and this Privacy Policy will apply.
  • If your country of residence is Japan, the Data Controller is Airbnb Global Services Limited (“Airbnb GSL”), except where you book a Host Service located outside of Japan or create a Listing located outside of Japan, in which case the Data Controller is Airbnb Ireland for that transaction. Additionally, if you reside in Japan, Airbnb Ireland will be the Data Controller for all bookings confirmed prior to June 13, 2018 at 3PM UTC.

2. Information We Collect

2.1 Information You Give to Us.

2.1.1 Information that is necessary for the use of the Airbnb Platform.

We ask for and collect the following personal information about you when you use the Airbnb Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

Account Information. When you sign up for an Airbnb Account, we require certain information such as your first name, last name, email address, and date of birth.
Profile and Listing Information. To use certain features of the Airbnb Platform (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information. To learn more, see our Help Center article about providing identification on Airbnb.
Payment Information. To use certain features of the Airbnb Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via Airbnb Payments).
Communications with Airbnb and other Members. When you communicate with Airbnb or use the Airbnb Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

2.1.2 Information you choose to give us.

You may choose to provide us with additional personal information in order to obtain a better user experience when using Airbnb Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent.

Additional Profile Information. You may choose to provide additional information as part of your Airbnb profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
Address Book Contact Information. You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the Airbnb Platform, like inviting them to use Airbnb.
Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Airbnb Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us (such as through Host Stories), or use other features of the Airbnb Platform.

2.1.3 Information that is necessary for the use of the Payment Services.

The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:

Payment Information. When you use the Payment Services, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
Identity Verification and Other Information. If you are a Host, the Payments Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.

2.1.4 Information We Automatically Collect from Your Use of the Airbnb Platform and Payment Services.

When you use the Airbnb Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Airbnb Platform and Payment Services.

Geo-location Information. When you use certain features of the Airbnb Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. Airbnb may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
Usage Information. We collect information about your interactions with the Airbnb Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Airbnb Platform.
Log Data and Device Information. We automatically collect log data and device information when you access and use the Airbnb Platform, even if you have not created an Airbnb Account or logged in. That information includes, among other things: details about how you’ve used the Airbnb Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Airbnb Platform.
Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Airbnb Platform or engage others to track your behavior on our behalf.
Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting opt-out@airbnb.com with a description of your request and validation information. Users can access a mechanism for exercising such choice by going to http://www.aboutads.info/choices and http://www.youronlinechoices.eu/. For more information on our use of these technologies, see our Cookie Policy.
Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Airbnb Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.
Payment Transaction Information. Airbnb Payments collects information related to your payment transactions through the Airbnb Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and Airbnb Payments and to allow the provision of the Payment Services.

2.1.5 Information We Collect from Third Parties.

Airbnb and Airbnb Payments may collect information, including personal information, that others provide about you when they use the Airbnb Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Airbnb Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

Third Party Services. If you link, connect, or login to your Airbnb Account with a third party service (e.g. Google, Facebook, WeChat), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Your References. If someone has written a reference for you, it will be published on your Airbnb public profile page with your consent. To learn more, see our Help Center article about References.
Background Information. For Members in the United States, to the extent permitted by applicable laws, Airbnb and Airbnb Payments may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, Airbnb and Airbnb Payments may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products (such a Airbnb for work and programs with property managers and owners) may submit personal information to facilitate account management and invitations to use enterprise products.
Referrals. If you are invited to Airbnb, the person who invited you may submit personal information about you such as your email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Airbnb Platform through partnerships, or about your experiences and interactions from our partner ad networks.